![]() ![]() ![]() ![]() I am rejecting this response because: this is news to me you forgot to mention that you chatged a deep cleaning fee 3 days after we checkout also we had the housekeeper intial our checkout sheet as we forgot something in the room and needed acess to retireve it upon leaving the room the second time we took pictures and we had the house keeper intial our checkout statementĪlso you neglected the other issues in the complaint the fact that you screwed up my wifes birthday that we payied extra for as well as the double deposit fee charged that we only got one back the other still says pending. I've included pictures of my final bill with the initials of the housekeeper before leaving the resortĬomplaint # with front desk and reservation department ******** After several filed complaints about a accidentally as explained on ***** ***** when I filed the complaint a double room deposit charged I got one back and was told the second one would take 10 to 14 days after this time passed I called again and now cannot get a call back also 3 days after checkout on ***** * the and after I filled a complaint I was charged a 250 cleaning fee with no explanation when I called they stated they would call me back in 24 to 72 hours because they could not reach the head house keeper no call back so I had to call again to be told that a cased has been filled and I would get a call about the 250 and the addition 300 deposit I was charged in top of the original 280 deposit I was charged and then as mention above the 250 fee its sad that once you checkout they don't care about you anymore unless your making a new reservation this was my wife's birthday weekend and you guys totally dropped the ball forgetting her cake at the barn wood douboe the om deposit 250 clean fee and no communication so my last result is to file hear and maybe I'll get a response finally and a resolution for my wife's ruined birthday and everything else mentioned above ![]()
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